E-Commerce News: Social CRM: Good Social Customer Conversations: Start by Listening

E-Commerce News: Social CRM: Good Social Customer Conversations: Start by Listening:

ibmsocialbiz:

Companies need to look at what conversations get the most comments, what gets people talking, and do more of it. A Facebook page or Twitter account with no conversations going on makes a company look like [it doesn’t] know what [it’s] doing with social media. — Deborah Smith, social media consultant. Via Social CRM.

via Tumblr http://barcampsarasota.tumblr.com/post/28412898724

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